Research Case Study
Orchestration and optimization of people, processes, and craft in order to amplify the value and impact of research at scale.
Thai banking market User research practic aimed at supporting researchers in planning, conducting, and applying quality user research. Common focus areas of ResearchOps practices include:
Thai Banking Market![]()
User Groups and Persona![]()
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Summary
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Touchpoint Journey
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Trends![]()
Examples![]()
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Recommendation Roadmap
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Appendix :)
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Wireframes/low-fidelity mockups
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Final Design![]()
Thai Banking Market User research
Orchestration and optimization of people, processes, and craft in order to amplify the value and impact of research at scale.
Thai banking market User research practic aimed at supporting researchers in planning, conducting, and applying quality user research. Common focus areas of ResearchOps practices include:
- Participants: Recruiting, screening, scheduling, and compensating participants
- Governance: Processes and guidelines for consent, privacy, and information storage
- Knowledge: Processes and platforms for collecting, synthesizing, and sharing research insights
- Tools: Enabling efficiencies in research through consistent toolsets and platforms
- Competency: Enabling, educating, and onboarding others to perform research activities
- Advocacy: Defining, sharing, and socializing the value of user research throughout the organization
Thai Banking Market
User Groups and Persona
Summary 
Touchpoint Journey
Trends
Examples
Recommendation Roadmap
Appendix :)
Wireframes/low-fidelity mockups
Final Design